Am I able to have my order delivered?
No sorry we don't deliver the online orders, you need to come in to the store of your choice to get them fitted. If the products which you have ordered are not available at the store which you have selected then please email us at email@example.com
Has my order been processed yet?
As soon as your order has been processed, we will email you so you know you can come in-store to get your tyres fitted.
Do I have to create an account to shop with Beaurepaires?
No, you can order without having an account with us. You'll just need a valid credit card. See online payment options
How do I search for the item I want?
Near the top of our website you will see a Search facility - a white box with a grey Magnifying Glass Search button to the right. Type in what you are looking for, then click on the grey Magnifying Glass Search button on the right.
How do I place an order?
There are three easy steps:
- Step 1: When you find an item you want to buy, click on "Add to Cart". Once you've added all the items you want, click on Checkout. Once you have checked you are happy with the contents of your Checkout screen, click Next.
- Step 2: In the next screen, enter your details e.g. name, billing address. Fields that you must complete before you can go any further have an asterisk beside them. Click the "Submit" button.
- Step 3: Receive confirmation that your order has been successfully placed.
How do I remove an item from my cart?
If you are not already looking at your cart, click on the Shopping Cart button at the top right of the screen. This will take you into your cart. If there is an item in your cart that you no longer want, click on the red Remove button beside that item, and it will be removed.
How do I order more than one quantity of the same item?
You can increase or decrease the number of any item you order. In your cart:
- Click on the quantity box
- Type in the new quantity you want
- The cost shown in your cart will automatically be updated
I've finished shopping - how do I complete my order?
If you are not already looking at your cart, click on the Shopping Cart button at the top right of your screen. Once in your cart, check that all the items you want to buy are showing.
Then click on "Checkout" to enter your contact details.
I placed an order - why didn't I receive a confirmation email?
If you don't receive a confirmation email, check your Spam or Junk folder in case the confirmation email has been sent there. If you do find it, move it to your inbox or tell your computer it's not junk, so that it comes to you properly next time.
If you can't find a confirmation email from us, please email us at firstname.lastname@example.org and we will check to ensure we received your order.
How do I change an order I have already placed?
Please email us at email@example.com and let us know what you would like to change. Where possible, we will make the change for you.